1. General

Cancellation and refund rights depend on the fare rules, supplier policies and timing of your request. Fees may apply.

2. Requests

Contact us at lheuredevoyage@gmail.com or +41 79 790 18 27 with your booking reference. We will advise applicable charges before processing.

3. Refunds

Refunds, if permitted, are processed to the original payment method within a reasonable period after supplier approval.

4. Force Majeure

Events beyond reasonable control may affect cancellation options according to supplier and legal rules.